Cancellation, Refund & Return Policy
Entity: Tech Driven Basic Private Limited (CamSec AI) | Last Revised: September 2026
⚠️ Critical Notice: No "Try-and-Buy" or Buyer's Remorse Returns
CamSec AI devices are specialized, proprietary Edge Computing Gateways. Every hardware device is strictly custom-provisioned, flashed with client-specific firmware, and license-allocated specifically upon order placement. Our products are not sold on a trial, demo, or returnable evaluation basis. Once placed, all orders are strictly final, non-cancellable, and non-refundable.
1. CamSec AI PRO MINI (Hardware & Software Gateway)
This policy applies to both Retail and Corporate editions of the 2-Channel and 4-Channel CamSec AI Pro Mini gateways:
- ✕ Strictly No Refunds: We do not issue monetary refunds under any circumstances (including change of mind, perceived incompatibility with existing CCTV, or operational misunderstanding). All sales are final upon checkout.
- ✕ No Cancellations: Once payment is confirmed and the unit begins hardware allocation and license cryptographic sealing, the order cannot be modified or canceled.
- ✓ Replacement for Manufacturing Hardware Defects Only: If a gateway is determined to suffer from a genuine hardware-level manufacturing defect, you are entitled to warranty service or one-to-one component replacement under our 1-Year Limited Hardware Warranty. (No refund will be processed for replaceable hardware).
2. Mandatory Proof for Transit Damage & Dead on Arrival (DOA)
To counter fraudulent claims of "received broken" or physical damage after usage, the following evidence is statutorily mandatory:
Any claim of physical damage, broken casing, missing cables, or outer casing defects must be reported within 24 hours of delivery accompanied by an unedited, continuous, 360-degree video of the initial package unboxing. Claims made without an intact unboxing video, or reported days after delivery, will be summarily rejected as post-delivery physical damage.
If a buyer claims "device is not working," the buyer is contractually obligated to grant a remote diagnostic session (via AnyDesk / TeamViewer / Google Meet) to our engineering team. 95% of issues are resolved by correcting local router IP assignments, RTSP camera URLs, or sub-stream resolutions. Refusing engineering diagnostics or declining an online check forfeits any replacement eligibility.
3. Warranty Invalidation & Tampering Clause
Under the CamSec AI 1-Year Limited Hardware Policy, warranty and replacement are rendered completely VOID under any of the following occurrences:
- Opening the device chassis, breaking warranty seals, or disassembling internal boards/heat-sinks.
- Physical impact, casing dents, drops, liquid spillage, burns, or moisture corrosion.
- Power circuit blowout caused by using uncertified adapters (our hardware requires the certified 12V 3A Power Dock).
- Unauthorized flashing of custom operating systems, root access tampering, or reverse engineering attempts.
4. Subscriptions & Enterprise Solutions
CamSec AI GO operates on a month-to-month billing schedule. You may cancel your subscription at any time prior to your next billing date. We do not provide prorated or full refunds for active, partial, or past subscription periods. Access will remain active until the conclusion of the paid term.
All purchases, software licenses, deployment fees, and Annual Maintenance Contracts (AMC) for CamSec AI PRO are non-refundable and non-cancellable, due to custom architectural server allocation and engineering resources deployed.
⚖️ Coercive Threats, Defamation & Social Media Blackmail
We operate in strict compliance with consumer laws and provide full technical onboarding. Coercive attempts to extract refunds contrary to published terms — including threats of negative reviews, defamatory social media postings, or bad-faith consumer complaints without permitting our engineering team to perform remote diagnostics — will be treated as contractual bad faith.
Tech Driven Basic Private Limited reserves the right to pursue civil and criminal legal remedies for defamation, extortion, and cyber harassment under applicable laws (including the Bharatiya Nyaya Sanhita and the Information Technology Act, 2000), while immediately terminating support services for the associated user account.
Support, Diagnostics & Warranty Escalations
For setup assistance, camera stream binding issues, or genuine warranty verification, contact our central technical desk: